Enhancing Customer Support with OpenAI API

Introduction

Enhancing customer support using the OpenAI API allows businesses to automate responses, improve response times, and handle customer inquiries more effectively. This tutorial demonstrates how to integrate AI into customer support workflows using JavaScript and Python.

API Setup

Before starting, make sure you have an API key from OpenAI. Replace YOUR_API_KEY with your actual API key in the examples below.

Using the OpenAI API for Customer Support in JavaScript

Example of integrating OpenAI API for customer support automation in JavaScript.

// Example in JavaScript

const axios = require('axios');

const API_KEY = 'YOUR_API_KEY';

// Function to generate response
const generateResponse = async (query) => {
    const requestData = {
        model: "text-davinci-002",
        prompt: query,
        max_tokens: 150
    };

    try {
        const response = await axios.post('https://api.openai.com/v1/completions', requestData, {
            headers: {
                'Content-Type': 'application/json',
                'Authorization': `Bearer ${API_KEY}`
            }
        });
        return response.data.choices[0].text.trim();
    } catch (error) {
        console.error('Error:', error.message);
        return 'Error occurred during processing.';
    }
};

// Example usage
const query = "Customer query: How do I reset my password?";
generateResponse(query).then(response => {
    console.log('AI Response:', response);
});
                    

Using the OpenAI API for Customer Support in Python

Example of integrating OpenAI API for customer support automation in Python.

# Example in Python

import openai

API_KEY = 'YOUR_API_KEY'
openai.api_key = API_KEY

# Function to generate response
def generate_response(query):
    prompt = query
    response = openai.Completion.create(
        engine="text-davinci-002",
        prompt=prompt,
        max_tokens=150
    )
    return response.choices[0].text.strip()

# Example usage
query = "Customer query: How do I reset my password?"
response = generate_response(query)
print('AI Response:', response)