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Introduction to Hotjar for UX Insights

1. What is Hotjar?

Hotjar is a powerful tool for understanding user behavior on your website. It combines analysis and feedback tools, allowing you to visualize and interpret how users interact with your site.

2. Key Features

  • Heatmaps: Visual representation of user interactions.
  • Session Recordings: Watch recordings of user interactions.
  • Surveys: Collect feedback directly from users.
  • Incoming Feedback: Get real-time feedback from users.

3. Setting Up Hotjar

Step-by-Step Setup Process:

  1. Create a Hotjar account at hotjar.com.
  2. Add your website by entering the URL.
  3. Install the tracking code on your website:
<script>
                (function(h,o,t,j,a,r){
                    h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};
                    h._hjSettings={hjid:YOUR_HOTJAR_ID,hjsv:6};
                    a=o.getElementsByTagName('head')[0];
                    r=o.createElement('script');r.async=1;
                    r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;
                    a.appendChild(r);
                })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');
                </script>

Replace YOUR_HOTJAR_ID with your actual Hotjar ID.

4. Best Practices

To maximize the benefits of Hotjar, consider the following best practices:

  • Regularly review heatmaps to identify areas of improvement.
  • Use session recordings to understand user pain points.
  • Implement surveys at strategic points in the user journey.
  • A/B test changes based on insights gathered from Hotjar.

5. FAQs

How much does Hotjar cost?

Hotjar offers a free plan with limited features, and paid plans start at $39/month for more advanced functionalities.

Can I use Hotjar on multiple websites?

Yes, you can add multiple sites to a single Hotjar account, but each site will require its own tracking code.

Is Hotjar GDPR compliant?

Yes, Hotjar is compliant with GDPR and provides tools to help you comply with user privacy regulations.